Refund policy

1. Return Eligibility

You may request a return if:

  • The product is damaged or defective upon delivery.
  • You received a different product than the one you ordered.
  • The product is missing parts or accessories.
  • The product does not match the description provided on our website.

Return requests should generally be raised within [7 days] of delivery.

Products must be returned in their original condition, with original packaging, tags, accessories, and invoice wherever applicable.

2. Non-Returnable Products

Certain products may not be eligible for return due to their nature, hygiene requirements, or other applicable restrictions.

These may include products that are:

  • Used, damaged, or altered after delivery.
  • Missing original packaging, tags, or accessories.
  • Specifically marked as non-returnable on the product page.
  • Returned after the applicable return period.

3. How to Request a Return

To request a return, please contact our customer support at:

Email: [your email address]
Phone/WhatsApp: [your contact number]

Please provide your Order ID, product details, reason for return, and photographs/videos of the product where applicable.

Our team will review your request and provide further instructions.

4. Refunds

Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method or through another applicable method.

The time taken for the refund to reflect in your account may depend on your bank, payment provider, or payment method.

5. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery with clear photographs/videos of the product and packaging.

After verification, we may offer a replacement, return, refund, or another appropriate resolution, subject to product availability and applicable conditions.

6. Order Cancellation

Orders may be cancelled before they are shipped, subject to our order-processing status.

Once an order has been shipped, cancellation may not be possible. In such cases, you may follow the applicable return procedure after delivery.

7. Return Shipping

For approved returns caused by a defective, damaged, incorrect, or incomplete product, ProKart may arrange or reimburse return shipping as applicable.

For other returns, return shipping charges may apply depending on the product and reason for return.